PROCESS ASSOCIATE EXECUTIVE

Roles and Responsibilities

• Monitor all transactions, ensure compliance to quality regulations, and maintain effective client relationships.
• Coordinate with internal and external clients and provide assistance on phone and resolved all queries.
• Ensure optimal level of customer services and collaborate with brokers, stakeholders for all requests.
• Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require.
• Manage everyday work activities and informed supervisor appropriately.
• Administer and collect all metrics on processes and identify data points to improve all processes.
• Documents all transactions on an everyday basis and collate metrics from various associates and prepare appropriate reports.
• Monitor all data entry operations and ensure compliance to timeframe.
• Ensure and maintain effective professional relationships with staff.
• Perform quality check assessment on all processes of various associates.
• Coordinate with team members and ensure achievement of all team objectives and goals.
• Analyze all issues of internal and external clients and provide effective resolutions for same.

Skills 

• Good written and spoken English
• Enthusiasm and positive attitude
• Willingness to learn and adapt

Benefits

• Excellent pay
• Opportunity to work with international clients
• World class training on multiple skills
• Planned career growth
• Excellent working atmosphere
• Very supportive senior management