JOB DESCRIPTION – CRM EXECUTIVE  

Department: Sales
Location: Ganapathy, Coimbatore
Position: CRM Executive

Position Summary  

We are looking for a customer-focused CRM Executive to manage customer interactions, maintain CRM records, support sales activities, and ensure a positive customer experience.

Key Responsibilities  

• Handle customer enquiries and communications.

• Maintain accurate customer information and CRM records.

• Follow up with customers and support customer retention.

• Coordinate with the Sales Head regarding customer requirements.

• Update customer-related information regularly in the CRM.

• Track customer follow-ups and pending enquiries.

• Understand customer requirements and provide appropriate support.

• Maintain customer-related reports and documentation.

• Coordinate with the sales team for smooth customer service.

• Support the sales team in improving customer conversion and retention.

Required Skills  

• Customer/consumer handling

• CRM management

• MS Excel

• Good communication skills

• Follow-up skills

• Customer relationship management

• Reporting and documentationCandidate Requirements  

• Qualification: Any UG Degree

• Experience: 1 - 2 years

• Age: 23–30 years preferred

• Gender: Female preferred

• Languages: Tamil & English

Work Details  

• Working Hours: 9:00 AM – 6:30 PM

• Notice Period: 3 months