Customer Care Executive

🏢 Anoop Augustin Augustin | 📍 coimbatore

Share
Posted: 15 Oct 2026 Ends: 14 Nov 2026

Job Description & Roles

  • Answering Inquiries: Provide clear information about products, services, pricing, and company policies via phone, email, live chat, social media, or in person.
  • Resolving Complaints: Listen actively to customer issues, de-escalate frustration with empathy, and issue refunds, exchanges, or replacement items.
  • Processing Transactions: Take orders, handle billing inquiries, calculate charges, and manage account cancellations or updates.
  • Maintaining Records:
    Log detailed notes of customer interactions, complaints, and actions taken inside a Customer Relationship Management (CRM) system
  • Tracking Performance: Meet key performance indicators (KPIs) such as first-call resolution (FCR) rates, customer satisfaction (CSAT) scores, and average handle time

Office Location Map

Workplace Address

coimbatore

Get Directions

Job Overview

Salary

18000 - 20000

Experience

Freshers (No Experience)