Customer servicemanager

A Private Locker Custodian is responsible for the secure management of customers' safe deposit lockers, ensuring confidentiality, safety, and excellent customer service.

Private Locker Custodian – Roles & Responsibilities

• Manage the daily operation of private locker facilities.
• Verify customer identity and complete access procedures before granting locker access.
• Maintain accurate locker access registers and digital records.
• Ensure strict compliance with security protocols and company policies.
• Assist customers during locker visits while maintaining complete privacy and confidentiality.
• Monitor CCTV systems and coordinate with security personnel when required.
• Handle locker allotment, renewals, transfers, and closure procedures.
• Collect locker rental payments and issue receipts (if applicable).
• Maintain locker keys, master key records, and key inventory securely.
• Report lost keys, security incidents, or suspicious activities immediately.
• Coordinate with maintenance teams to ensure locker systems remain functional.
• Prepare daily, weekly, and monthly operational reports.
• Resolve customer queries and provide professional service.
• Support audits and regulatory compliance requirements.
• Maintain a clean, organized, and secure locker facility.

Required Skills

• Strong integrity and trustworthiness.
• Excellent attention to detail.
• Good communication and customer service skills.
• Basic computer knowledge (MS Office and record management).
• Ability to maintain confidentiality.
• Problem-solving and organizational skills.
• Ability to work under pressure and follow security procedures.

Preferred Qualifications

• Bachelor's degree or diploma in any discipline.
• 1–3 years of experience in banking, security services, customer service, or facility management (preferred).
• Freshers with strong communication skills and a professional attitude may also be considered.

This role is ideal for organizations operating private safe deposit locker facilities, financial service providers, or secure document and valuables storage businesses.