Delivery Staff

Laundry Delivery Staff – Roles & Responsibilities

1. Customer Pickup & Delivery
   • Collect garments from customers as per the scheduled pickup time.
   • Deliver cleaned and packed garments safely and on time.
   • Ensure the correct garments are handed over to the correct customer.
2. Order Verification
   • Check customer name, order number, garment count, and delivery details before delivery.
   • Verify garments and packages for any visible damage or missing items.
3. Customer Service
   • Communicate politely and professionally with customers.
   • Handle basic customer queries regarding pickup, delivery, and order status.
   • Report complaints or special requests to the concerned team.
4. Payment Collection
   • Collect cash/online payments where applicable.
   • Provide receipts and submit collected cash to the office/accounts team.
   • Ensure accurate payment recording.
5. Route & Time Management
   • Plan delivery routes efficiently to avoid delays.
   • Follow assigned delivery schedules and maintain punctuality.
   • Use navigation applications when required.
6. Order Handling
   • Handle garments carefully during transportation.
   • Maintain cleanliness and hygiene of the delivery vehicle/bag.
   • Ensure garments remain properly packed and protected.
7. Documentation & Updates
   • Update delivery status in the company system/app.
   • Obtain customer confirmation/signature/OTP after delivery, where applicable.
   • Report unsuccessful deliveries immediately.
8. Vehicle Responsibility
   • Maintain the delivery vehicle in clean and good working condition.
   • Follow all traffic and safety regulations.
   • Inform the supervisor about vehicle maintenance requirements.
9. Coordination
   • Coordinate with the laundry processing, billing, and customer service teams.
   • Inform the team about delays, address issues, or customer-specific instructions.
10. Professional Conduct

• Wear the prescribed uniform and ID card.
• Maintain professional behaviour and good personal hygiene.
• Protect customer information and company property.