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Job Description

Service Advisor Reports to Works Manager. Critical activities of the Service Advisor includes, Greeting the customers, listen to their description of the problems or service needed, determine the type of service required, promote value added services and to prepare service orders. Also, It is the Duty of Service Advisors to establish a good relationship with the customers thereby generating new business in terms of customer referral and ensuring high level of customer satisfaction is maintained. Service Advisor work closely with other job functions in the company to improve overall customer satisfaction.

  1. Achieve Volume Target
  2. Optimize Labour Turnover Per vehicle
  3. Efficient Coordination of Work Progress
  4. Effective Demanded Repair Estimation
  5. On Time Post Service Follow up
  6. Revenue Generation for Value Added Services & Other Departments
  7. Jobs Carried Out as per Customer Request
  8. Effective Final Inspection
  9. Ensure Customer Satisfaction
  10. 100% CSI Coverage
  11. Effective Closure of Complaints
  12. Pending Complaints
  13. Effective Customer Handling
  14. Flexible Assignments

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  • This job has expired!
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